Contact Us

How We Can Help

In administering this policy, rtic confirms that the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; for completeness, the published service channels are support@trailcoldco.shop and 512-791-8738.

Business-Hour Schedule

In administering this policy, rtic confirms that messages received outside those hours are reviewed in the next service period; customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Business and Return Location

For customers shopping with rtic, the governing rule is clear: the merchant address for customer records is 4023 Valley Ln, Titusville, Florida, 32780, United States; for completeness, this is also the default return address for approved returns unless written authorization provides another merchant-managed destination.

Order and Return Assistance

For transparency, rtic records that customers should wait for written approval and a merchant-funded return method before mailing an item; for completeness, customers should provide the relevant order number whenever possible.

Store Identity and Return Address

For customers shopping with rtic, the governing rule is clear: telephone support is available through 512-791-8738; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4023 Valley Ln, Titusville, Florida, 32780, United States; for completeness, the published contact email is support@trailcoldco.shop; at the same time, rtic is the merchant responsible for this storefront.