Payment Policy
Payment Policy
Approved Refunds to the Original Method
In administering this policy, rtic confirms that the store submits an approved refund to the original payment method no later than 5-10 business days after approval; issuer posting can continue after the store has sent the refund.
United States Dollar Processing
The operating rule used by rtic is straightforward: all checkout and refund amounts are denominated in USD; at the same time, the customer's bank determines any separate conversion or account fee.
Correct Billing Information
As part of the service commitment made by rtic, an order may be reviewed, held, or cancelled if authorization fails or fraud screening identifies material risk; checkout requires current and truthful billing and contact details.
Taxes Required by Law
The documented approach of rtic is as follows: sales and similar taxes are calculated and collected as required by applicable law; an order is not represented as automatically exempt from tax.
About Credit/Debit Card
Customers dealing with rtic should understand that supported card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; as a related safeguard, a customer should rely on the secure checkout screen for the final list of available methods.
Authorization and Card Security
To state the position of rtic precisely, an issuer may verify, authorize, place a temporary hold on, or decline a transaction; as a related safeguard, payment details are transmitted and processed through Shopify and authorized providers using security controls; the store does not retain complete card numbers or card security codes.
Merchant and Contact Details
In administering this policy, rtic confirms that telephone support is available through 512-791-8738; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4023 Valley Ln, Titusville, Florida, 32780, United States; for completeness, email support is available at support@trailcoldco.shop; where relevant, this website is operated for customers by rtic.