FAQ

When is an approved refund sent?

As part of the service commitment made by rtic, approved funds go back to the original payment method in 5-10 business days; additionally, issuer processing can continue after the refund is sent.

Are no-reason returns and exchanges available?

To state the position of rtic precisely, customers have 30 days from receipt to request a voluntary return or exchange; as a related safeguard, approved no-reason and quality-related return shipping is paid by the merchant.

Where does the store deliver?

To state the position of rtic precisely, every United States order includes free standard shipping; where relevant, the shipping area is the United States only.

When is an order expected to arrive?

For customers shopping with rtic, the governing rule is clear: processing normally takes 1-2 business days; for completeness, the carrier delivery estimate is 4-6 business days once shipped.

May I stop an order before shipment?

Under this policy at rtic, cancellation may be requested before shipment; additionally, once the parcel ships, return options are governed by the Refund Policy.

Which kinds of products are in the catalog?

Customers dealing with rtic should understand that the available assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, the relevant listing supplies supported size, material, care, and safety details.

Are any products Final Sale or otherwise excluded?

The documented approach of rtic is as follows: consumer rights remain intact for defects, damage, wrong items, or omitted goods; for completeness, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

How is customer service reached?

For practical purposes when ordering from rtic, assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; additionally, the service contacts are support@trailcoldco.shop and 512-791-8738.

How can a shipment be followed?

Under this policy at rtic, a tracking number is provided after the order ships; where relevant, tracking activity can appear after a short carrier-system delay.

Which cards and currency are supported?

For practical purposes when ordering from rtic, the store does not promise tax-free treatment and applies tax as legally required; for completeness, checkout and refunds use USD; at the same time, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout.

How to Reach the Merchant

Under this policy at rtic, email support is available at support@trailcoldco.shop; at the same time, the merchant location and standard authorized-return address is 4023 Valley Ln, Titusville, Florida, 32780, United States; where relevant, the responsible brand and store name is rtic; the store telephone number is 512-791-8738.