Shipping Policy

Where Orders Can Be Delivered

For transparency, rtic records that orders are shipped only to valid addresses in the United States; for completeness, every order delivered in the United States includes free standard shipping.

From Order Review to Delivery

For customers shopping with rtic, the governing rule is clear: delivery in the carrier network is normally estimated at 4-6 business days after dispatch; for completeness, weekends and United States public holidays are not business days; additionally, the handling period is ordinarily 1-2 business days.

Following the Parcel

As part of the service commitment made by rtic, a shipment confirmation includes the available carrier tracking details; at the same time, tracking activity may not display immediately after the label is created.

Delivery Details and Exceptions

For transparency, rtic records that delivery estimates may change because of weather, carrier operations, seasonal volume, or an invalid address; for completeness, the address entered at checkout must be complete and accurate.

Lost, Damaged, or Incorrect Deliveries

For practical purposes when ordering from rtic, the merchant provides paid return shipping whenever return authorization is issued for those circumstances; where relevant, assistance for a carrier loss or fulfillment error is available at support@trailcoldco.shop and 512-791-8738.

Changes Before Dispatch

rtic applies the following customer standard: once a carrier has the order, the Refund Policy controls next steps; for completeness, customers may request cancellation before shipment through support@trailcoldco.shop or 512-791-8738.

Store Identity and Return Address

For practical purposes when ordering from rtic, telephone support is available through 512-791-8738; where relevant, the responsible brand and store name is rtic; for completeness, the published contact email is support@trailcoldco.shop; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 4023 Valley Ln, Titusville, Florida, 32780, United States.