Refund Policy

When Approved Funds Are Returned

For transparency, rtic records that approval follows receipt and a reasonable inspection of the returned item; at the same time, once approved, the refund is issued to the original payment method within 5-10 business days; at the same time, issuer processing after the store sends the refund is outside the merchant's direct control.

Cancellation Before Shipment

The documented approach of rtic is as follows: the store can consider cancellation only before dispatch; as a related safeguard, after shipment, the order is handled under this Refund Policy.

Who Pays Return Shipping

For practical purposes when ordering from rtic, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; where relevant, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Starting an Authorized Return

Under this policy at rtic, customers should first contact support@trailcoldco.shop or 512-791-8738; for completeness, approved requests receive a prepaid return label or another no-cost return method; where relevant, items must not be sent until return authorization has been issued.

Your 30-Day Choice

To state the position of rtic precisely, the voluntary return window remains open for 30 days following receipt; at the same time, customers may choose an exchange instead of a return within the stated period.

Non-Returnable Categories

For practical purposes when ordering from rtic, the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Where Approved Returns Go

To state the position of rtic precisely, the return authorization controls if it names a different merchant-managed location; for completeness, the default return address is 4023 Valley Ln, Titusville, Florida, 32780, United States.

Merchant and Contact Details

Under this policy at rtic, the published contact email is support@trailcoldco.shop; additionally, the physical business address and default return address is 4023 Valley Ln, Titusville, Florida, 32780, United States; rtic is the merchant responsible for this storefront; telephone support is available through 512-791-8738.